Terms and Conditions for UK Services
These service terms and conditions set out the basis on which services are provided to customers in the United Kingdom. By placing a booking or accepting a quotation, you agree to be bound by these terms. They are designed to create clarity around the booking process, payments, cancellations, liability, waste regulations, and the law that applies to our agreement. Please read them carefully before confirming any order or appointment.
For the purposes of these terms, “we”, “us”, and “our” mean the service provider, and “you” means the customer, client, or any person acting on behalf of a business or household that books the service. These UK service terms apply to all work carried out unless a separate written agreement states otherwise. If there is any inconsistency between a quotation and these terms, the written quotation will normally take priority in relation to that specific service.
We may update these terms from time to time to reflect changes in law, operational needs, or service arrangements. The version that applies will be the one in force at the time your booking is accepted. If a change is significant, we will take reasonable steps to bring it to your attention. Continued use of our services after an update means you accept the revised terms and conditions for services.
All bookings are subject to availability and confirmation. A booking request does not create a binding contract until we have accepted it in writing, verbally, or by issuing a booking confirmation. We may decline a booking at our discretion, including where the requested service is outside our scope, resources are unavailable, or the work appears unsafe, unlawful, or impractical. Any quote we provide may be based on the information supplied by you and may change if that information proves incomplete or inaccurate.
The booking process usually begins when you submit details of the required service, location, preferred date, and any relevant site conditions. You must ensure that all information is accurate and complete, including access arrangements, parking restrictions, hazards, restrictions on entry, and any special instructions. If the service requires an assessment before work starts, the final price may depend on a site review or inspection. We reserve the right to adjust schedules where necessary for safety, workload, weather, or operational reasons.
When making a booking, you confirm that you are authorised to request the work and to agree to these service terms and conditions on behalf of yourself, your household, or your organisation. If the service involves third-party property, shared premises, or managed buildings, you are responsible for obtaining the required permissions. If we arrive and cannot complete the service due to lack of permission, lack of access, or inaccurate information, you may still be charged for the visit, preparation, or wasted attendance time.
Prices are stated in pounds sterling unless otherwise agreed. Unless expressly confirmed, quotations are exclusive of VAT and any applicable charges will be added where required by law. We may request a deposit, advance payment, or part payment before the service begins. In some cases, full payment may be required in advance, especially for special-order materials, urgent work, or bookings made at short notice. A quotation remains valid only for the period stated in it, or, if no period is stated, for a reasonable time.
Payments must be made using the method we specify and by the due date shown on the invoice or booking confirmation. If payment is not received on time, we may suspend, delay, or cancel the service until the account is settled. We may also charge reasonable late-payment administration costs and, where applicable, statutory interest and compensation under UK late payment rules. You are responsible for any bank charges, failed payment fees, or currency conversion costs linked to your chosen payment method.
We may increase the price if the scope of work changes, the site conditions differ from those described, additional labour is required, or materials need to be substituted for safety or availability reasons. Any material change to the price will be explained before extra work is carried out where reasonably possible. If you ask us to proceed despite a revised price, that instruction will be treated as acceptance of the change. Service charges are not reduced merely because the work took less time than expected if the booking reserved labour or equipment for your use.
Cancellation rights depend on the nature of the booking and how much notice you provide. If you wish to cancel or reschedule, you should notify us as soon as possible. Where a booking is cancelled with sufficient notice, we may offer a refund, credit, or rearranged appointment depending on the circumstances. However, we may retain all or part of any deposit if costs have already been incurred, materials ordered, or time reserved that could not be reallocated. For urgent, same-day, or bespoke services, cancellation fees may be higher.
If you cancel after we have started work, you will be liable for the work completed, materials used, and any non-recoverable costs. If our operatives are unable to gain access, are turned away, or must leave because of unsafe conditions, this may be treated as a late cancellation or failed appointment. We are not obliged to provide a refund where the service could not proceed because of your act, omission, or failure to prepare the site adequately. Any UK service agreement may also include specific cancellation terms for specialist work.
We may cancel or postpone a booking where necessary for operational, technical, safety, legal, or weather-related reasons. If we do so, we will use reasonable efforts to offer an alternative date or a suitable remedy. Our liability for cancellation is limited to refunding any amount paid for work not carried out, unless the law requires more. We are not responsible for indirect losses caused by cancellation, including lost profits, missed deadlines, or inconvenience, except where such loss is caused by our negligence and cannot legally be excluded.
We will use reasonable care and skill in carrying out the services. Our responsibility is limited to the service described in the booking confirmation or quotation. You are responsible for ensuring the site is safe, accessible, and suitable for the work. This includes removing obstacles, protecting valuables, securing pets, and advising us of hidden hazards, fragile items, or restricted areas. Where you ask us to move, disconnect, dispose of, or handle items, you remain responsible for confirming that such action is lawful and permitted.
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we will not be liable for indirect or consequential losses, loss of income, loss of business opportunity, or loss of data. Our total liability for any claim relating to the service will, to the fullest extent permitted by law, be limited to the amount paid or payable for the relevant service.
Where we rely on information, measurements, or instructions given by you, we are not responsible for any resulting error if that information was inaccurate, incomplete, or misleading. You should check that any goods, fittings, surfaces, or materials you ask us to work on are suitable for the intended purpose. If there is a defect that is not visible or reasonably discoverable, we are not liable for damage arising from that defect unless we were negligent in failing to act reasonably in the circumstances.
We may need to collect, transport, store, segregate, or dispose of waste arising from the service. In all cases, waste handling must comply with applicable waste regulations, environmental rules, and duty-of-care requirements in the UK. You must tell us in advance about any hazardous, contaminated, clinical, electrical, or specialist waste. We may refuse to handle waste that we believe cannot be managed safely or lawfully. If waste is misdescribed or incorrectly presented, additional charges may apply and we may stop the work until the issue is resolved.
Where we remove waste on your behalf, you confirm that you have the right to arrange its removal and that the waste does not contain prohibited items unless we have expressly agreed otherwise in writing. You agree not to place hazardous or regulated materials among general waste without informing us. We may require you to separate items or provide supporting information about the waste stream. If the law requires specific paperwork, transfer notes, consignment records, or proof of disposal, you agree to cooperate fully and supply accurate details when requested.
You acknowledge that certain items may be subject to producer responsibility, recycling obligations, or restrictions on disposal. If we discover material that should not be transported, mixed, or disposed of as ordinary service waste, we may leave it in place, isolate it, or charge for additional handling in line with the law. You are responsible for ensuring that any items handed over for removal are lawfully owned by you or lawfully released for disposal. We accept no responsibility for items removed at your instruction where you lacked authority to dispose of them.
Force majeure means events beyond our reasonable control, including severe weather, fire, flood, transport disruption, industrial action, supply failures, accidents, epidemic restrictions, or government action. If such an event prevents or delays performance, we may suspend work, rearrange the appointment, or terminate the affected service without liability for the delay itself. We will take reasonable steps to minimise disruption, but we are not required to incur unreasonable expense or risk to meet a date that has become impossible to keep.
You may not assign, transfer, or subcontract your rights or obligations under these terms without our written consent. We may assign or transfer our rights where this does not materially reduce the service you receive. No variation of these terms will be effective unless agreed in writing or clearly confirmed by us. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force, and the invalid provision will be interpreted so far as possible to reflect the original intention.
These UK service terms and conditions form the entire agreement between us regarding the relevant service and replace any prior discussions, drafts, or understandings about that service, except where a separate written contract applies. Failure by either party to enforce a right immediately does not mean that right has been waived. Any waiver must be clear and in writing. Headings are included for convenience only and do not affect interpretation.
In the event of a dispute, both parties should first try to resolve the matter informally and in good faith. If a complaint or issue arises, you should provide enough information for us to investigate and respond appropriately. We may ask for photographs, dates, invoices, or other evidence to understand the concern. Any delay in raising a problem may make it harder to assess and resolve. Nothing in these terms prevents either party from seeking legal advice or using the courts where necessary.
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales unless mandatory law provides otherwise. The courts of England and Wales will have exclusive jurisdiction, except where you are a consumer resident in Scotland or Northern Ireland and local law requires a different forum. If you are contracting as a business, you agree that this governing law and jurisdiction clause applies to the fullest extent permitted by law.
By booking and continuing to use our services, you confirm that you have read, understood, and accepted these service terms. This agreement sets out the practical rules for the booking process, payment obligations, cancellation rights, liability limits, and waste handling responsibilities in a clear and lawful way. It is intended to support a fair, professional service relationship and to reduce uncertainty for both parties.
If you do not agree with any part of these terms, you should not proceed with the booking. Any specific service instruction, quotation note, or written amendment will apply only to the extent stated and will not change the remaining terms unless expressly agreed. These conditions should be read together with any applicable quotation or booking confirmation for a complete understanding of the arrangement.
